The effect of quality management on the service quality and business success of logistics service providers

Publikationstyp
Journal Article
Publikationsdatum
2010
Sprache
English
Author
Kersten, Wolfgang orcid-logo
Koch, Jan 
Institut
Logistik und Unternehmensführung W-2 
DOI
10.15480/882.1527
TORE-URI
http://tubdok.tub.tuhh.de/handle/11420/1530
Enthalten in
International Journal of Quality & Reliability Management 
Volume
27
Issue
2
Start Page
185
End Page
200
Citation
International Journal of Quality & Reliability Management 2 (27): 185-200 (2010)
Publisher DOI
10.1108/02656711011014302
Scopus ID
2-s2.0-75649100496
Publisher
Emerald
The purpose of the paper is to analyse empirically the causal relationships between quality management, service quality and business success in German logistics companies.
Schlagworte
Distribution management
Quality management
Customer services quality
DDC Class
330: Wirtschaft
Lizenz
http://rightsstatements.org/vocab/InC/1.0/
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