Trustworthy detection and arbitration of SLA violations in the cloud

Publikationstyp
Conference Paper
Date Issued
2018
Sprache
English
Author(s)
Schubert, Christian  
Borkowski, Michael  
Schulte, Stefan  
TORE-URI
http://hdl.handle.net/11420/11889
First published in
Lecture notes in computer science  
Number in series
11116 LNCS
Start Page
90
End Page
104
Citation
European Conference on Service-Oriented and Cloud Computing (ESOCC 2018)
Contribution to Conference
European Conference on Service-Oriented and Cloud Computing, ESOCC 2018  
Publisher DOI
10.1007/978-3-319-99819-0_7
Scopus ID
2-s2.0-85053881032
In cloud computing, detecting violations of Service Level Agreements (SLAs) is possible by measuring certain metrics, which can be done by both the provider and the consumer of a service. However, both parties have contradicting interests with regards to these measurements, which makes it difficult to reach consensus about whether SLA violations have occurred. Within this paper, we present a solution for measuring and arbitrating SLA violations in a way that can be trusted by both parties. Furthermore, we show that this solution is not intrusive to the service and does not incur a significant overhead system load, but nevertheless provides high accuracy in detecting SLA violations.