End user reporting of suspicious E-mails using X-ARF

End user e-mail abuse reporting rates are very low, however a survey conducted in this thesis revealed that the desire to report abusive e-mails exists. The reason why the report rates are so low is that the process to report abusive e-mails is very time consuming and complex. Therefore, a new process for e-mail abuse reporting is defined. In this new reporting process, end users are able to report suspicious e-mails instead of spam or phishing e-mails. Furthermore, abuse reports are automatically generated in the X-ARF format. But since automatically generated reports can contain sensitive information, the end user has to have the option of anonymizing reports before sending them. As a proof of concept for the feasibility of this reporting process a Thunderbird plugin was developed.
The X-ARF format of the report enables a very simple implementation of automation for the handling of these reports. Therefore, as another conceptual proof, a report aggregator was developed. Which is able, to perform basic validation functionality.

Subjects

phishing

abuse-reporting

X-ARF

e-mail

DDC Class

004: Informatik

Lizenz

https://creativecommons.org/licenses/by-sa/4.0/

Name

End_User_Reporting_of_Suspicious_E-mails_Using_X-ARF.pdf

Size

6.43 MB

Format

Adobe PDF

Options

End user reporting of suspicious E-mails using X-ARF