The relevance of reputation in the nonprofit sector: The moderating effect of socio-demographic characteristics
International Journal of Nonprofit and Voluntary Sector Marketing 19 (2): 110-126 (2014-04-08)
This paper extends prior research on the reputation of nonprofit organizations (NPOs) by investigating the moderating role of socio-demographic characteristics in forming NPO reputation and reputation's effects on donating and volunteering behavior. The findings offer new insights into the role an NPO's reputation plays and its effects on key outcomes such as willingness to donate and work as a voluntary member in specific subgroups. The results show that successful reputation management is specifically important for male, older, highly educated, and affluent respondents. Communicational measures aimed at strengthening an organization's social responsibility are particularly promising regarding triggering favorable donor behavior and voluntary support.
000: Allgemeines, Wissenschaft