Kersten, WolfgangWolfgangKerstenKoch, JanJanKoch2018-02-162018-02-162010International Journal of Quality & Reliability Management 2 (27): 185-200 (2010)http://tubdok.tub.tuhh.de/handle/11420/1530The purpose of the paper is to analyse empirically the causal relationships between quality management, service quality and business success in German logistics companies.en0265-671X20102185200Emeraldhttp://rightsstatements.org/vocab/InC/1.0/Distribution managementQuality managementCustomer services qualityWirtschaftJournal Articleurn:nbn:de:gbv:830-8821862110.15480/882.152711420/153010.1108/0265671101101430210.15480/882.1527Dieser Beitrag ist mit Zustimmung des Rechteinhabers aufgrund einer (DFG geförderten) Allianz- bzw. Nationallizenz frei zugänglich. This publication is with permission of the rights owner freely accessible due to an Alliance licence and a national licence (funded by the DFG, German Research Foundation) respectively.Other