Rennpferdt, ChristophChristophRennpferdtKrause, DieterDieterKrause2020-11-172020-11-172020-06-11Design Society: DESIGN Conference (1): 1345-1354 (2020)http://hdl.handle.net/11420/7863Due to increasing cost pressure, companies are expanding their product range and therefore increasingly offering so-called product-service systems (PSS) to increase sales. At the same time, PSS can also contribute to an increase in variety-induced complexity in the company, which ultimately further increases cost pressure. In this article, the causes and effects of variety-induced complexity through products, services and PSS are analysed and the need for a new PSS design method is then demonstrated. Finally, a new framework is presented that enables the design of variety-oriented PSS.en2633-7762202013451354Cambridge University Presshttps://creativecommons.org/licenses/by-nc-nd/4.0/InformatikWirtschaftConference Paper10.15480/882.348910.1017/dsd.2020.10810.15480/882.3489Other