Nedeß, ChristianChristianNedeßFriedewald, AxelAxelFriedewaldStrosina, ChristianChristianStrosina2025-12-032025-12-031996Office-Management 44 (1-2): 30-34 (1996)https://hdl.handle.net/11420/593740722-2572Office-Management19961-23034Verlagsgruppe HandelsblattTechnology::600: TechnologyServicemanagement: Instrument zur Verbesserung der KundenzufriedenheitJournal ArticleJournal Article