Enhancing Service Loyalty : New Insights on Nonlinear Effects of Customer Delight and Satisfaction

Ahrholdt, Dennis C.Dennis C.AhrholdtGudergan, SiegfriedSiegfriedGuderganRingle, Christian M.Christian M.Ringle2019-12-182019-12-182012http://hdl.handle.net/11420/4207enWirtschaftEnhancing Service Loyalty : New Insights on Nonlinear Effects of Customer Delight and SatisfactionConference PresentationOther