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Exploration of the product phase-out process in manufacturing firms: a human factor perspective
Publikationstyp
Journal Article
Date Issued
2017-09-04
Sprache
English
Author(s)
Institut
TORE-URI
Volume
23
Issue
5
Start Page
1000
End Page
1017
Citation
Business Process Management Journal 5 (23): 1000-1017 (2017-04-09)
Publisher DOI
Scopus ID
Publisher
Emerald
Purpose: In today’s dynamic environment with shortened product life cycles, phase-outs because of product elimination are becoming increasingly frequent. Research on the phase-out process is still scarce. The lack of formalization of the process, especially from the labor perspective, leads to disturbances in phase-out execution. Therefore, the purpose of this paper is to analyze how phase-out is organized in industry to derive a generic labor phase-out process. Design/methodology/approach: This research identifies manufacturing firms that have eliminated products in the past as an adequate sample. Data collection relies on exploratory cross-industry after-the-fact interviews of entirely finished replacement and closure phase-outs. Findings: The labor phase-out process consists of four stages and each stage of several activities. There are two types of activities: rational and emotional, which should be combined to support companies in implementing a successful phase-out. Research limitations/implications: Phase-out is a sensitive process, and many experts from industry do not like to discuss phase-outs, in particular closure phase-outs. Although cross-industry coverage could be achieved, companies that intend to apply the developed process should individually adapt it to their own requirements and their own context. Practical implications: The presented labor process supports companies in formalizing phase-out, while identifying best practices. Originality/value: This research sheds light on a phase of the production cycle – the phase-out – that has been neglected so far in the extant literature and generates insights for manufacturing companies how they can formalize this process and how they can deal with it more systematically.
Subjects
End of production (EOP)
Human resource
Labour
Phase-out
Product deletion/elimination
DDC Class
330: Wirtschaft