A general framework for open service innovation in logistics

First published in
Proceedings of the Hamburg International Conference of Logistics (HICL)  
Number in series
19
Start Page
27
End Page
47
Citation
Hamburg International Conference of Logistics (HICL) 19: 27-47 (2014)
Contribution to Conference
Hamburg International Conference of Logistics (HICL) 2014  
Publisher DOI
10.15480/882.1189
Publisher
epubli
ISBN
978-3-7375-0341-9
Compared to other industries the innovative output of logistics service providers (LSPs) is rather low. By enforcing their attempts to innovate these companies could improve their competitive position. Empirical studies indicate that proactive innovations result in significant improvements of customer loyalty for LSPs. Most LSPs are B2B service providers and therefore depend heavily on good relationships with their customers. Additionally, they have to act in a very competitive environment characterized by low profit margins. Looking at this special position, the question arises if methods of open innovation are a suitable approach for LSPs to fix their innovation deficit. Methods of open innovation originate from development processes of tangible products. Although, by now, open service innovation is also evolving, the logistics sector is still lacking behind. The aim of this paper is to evaluate a general framework for open service innovation in logistics. To specify requirements of LSPs in regard to open innovation procedures, interviews with responsible managers of LSPs were conducted.
Subjects
Open innovation
Logistics service providers
Innovation methods
Interviews
DDC Class
330: Economics
380: Commerce, Communications, Transport