TUHH Open Research
Help
  • Log In
    New user? Click here to register.Have you forgotten your password?
  • English
  • Deutsch
  • Communities & Collections
  • Publications
  • Research Data
  • People
  • Institutions
  • Projects
  • Statistics
  1. Home
  2. TUHH
  3. Publication References
  4. Antecedents and consequences of interaction quality in virtual end-user communities
 
Options

Antecedents and consequences of interaction quality in virtual end-user communities

Publikationstyp
Journal Article
Date Issued
2011
Sprache
English
Author(s)
Frey, Karsten  
Lüthje, Christian  
Innovationsmarketing W-3  
TORE-URI
https://hdl.handle.net/11420/46707
Journal
Creativity and innovation management  
Volume
20
Issue
1
Start Page
22
End Page
35
Citation
Creativity and Innovation Management 20 (1): 22-35 (2011)
Publisher DOI
10.1111/j.1467-8691.2011.00592.x
Scopus ID
2-s2.0-84857159391
Publisher
Wiley-Blackwell
Research has identified virtual communities as a valuable source of innovation. This study aims to provide an understanding of what makes some end-user communities more successful in creating innovations than others. Specifically, we explore how the attractiveness of innovations is influenced by the quality of interaction between the community members. Additionally, we consider trust in benevolent behaviour and competition for reputation, as well as their interaction effect, as being possible antecedents of interaction quality. Drawing on data collected through a web-based survey, this study explores the innovation activities of 127 virtual end-user communities within the fields of sports, car and motorbike tuning and model building. The findings confirm that interaction quality is positively related to the innovativeness of virtual communities. As regards the antecedents of interaction quality, the analysis indicates that trust is a key prerequisite to co-operative behaviour among the members of virtual communities. The level of competition, however, only affects interaction quality if a high level of trust is present among members. The results highlight the need to create an environment that facilitates interaction among the members of innovation communities. Furthermore, community managers should ensure that a minimum level of trust is established within the community before stimulating competition. © 2011 Blackwell Publishing Ltd.
DDC Class
330: Economics
TUHH
Weiterführende Links
  • Contact
  • Send Feedback
  • Cookie settings
  • Privacy policy
  • Impress
DSpace Software

Built with DSpace-CRIS software - Extension maintained and optimized by 4Science
Design by effective webwork GmbH

  • Deutsche NationalbibliothekDeutsche Nationalbibliothek
  • ORCiD Member OrganizationORCiD Member Organization
  • DataCiteDataCite
  • Re3DataRe3Data
  • OpenDOAROpenDOAR
  • OpenAireOpenAire
  • BASE Bielefeld Academic Search EngineBASE Bielefeld Academic Search Engine
Feedback