Selection of reference system elements in the model of PGE - product generation engineering: method for the integration of customer and user satisfaction in product planning

Journal
Proceedings of the Design Society  
Volume
1
Start Page
2611
End Page
2620
Citation
Proceedings of the Design Society 1: 2611-2620 (2021)
Contribution to Conference
23rd International Conference on Engineering Design, ICED 2021  
Publisher DOI
10.1017/pds.2021.522
Scopus ID
2-s2.0-85117753354
Publisher
Cambridge University Press
In the development of mechatronic systems, it is important to differentiate the products to be developed from those of the competitors, but also from the own product generations already available on the market. However, there are uncertainties regarding the correct features to be differentiated from the customer and user perspective and how these features should be designed. Nevertheless, despite the high impact, decisions must be taken early in the development process. Within this publication, a method to support in this respect was derived based on the findings of the Model of PGE – Product Generation Engineering and the Kano-Model. Therefore, experienceable product features and reference system elements as characteristics of these are evaluated according to the Kano-Model and thus made comparable with regard to the customers and user satisfaction. The objective is to select the product features to be differentiated and the corresponding reference system elements in such a way that a desired level of customer and user satisfaction is achieved. In order to evaluate the method, it was applied in a real development project. It was found that the application of the method led to a reduction of the existing uncertainty.
Subjects
Customer Satisfaction
Design methods
Knowledge management
Product Planning
Uncertainty
DDC Class
600: Technik