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Urban fulfillment centers – perceptions and expectations from retailers
Citation Link: https://doi.org/10.15480/882.3994
Publikationstyp
Conference Paper
Date Issued
2021-12-01
Sprache
English
Herausgeber*innen
TORE-DOI
First published in
Number in series
32
Start Page
13
End Page
35
Citation
Hamburg International Conference of Logistics (HICL) 32: 13-35 (2021)
Contribution to Conference
Publisher
epubli
Peer Reviewed
true
Purpose: Delivering goods to consumers and stores in dense urban environments is a challenging endeavor. Rising expectations in terms of speed, flexibility and choice of delivery further increase the intricacy of urban deliveries. This paper provides insights into how European retailers think about urban fulfillment centers (UFCs) in the context of Omnichannel retailing.
Methodology: Based on a literature review, a questionnaire was developed for the empirical survey (semi-structured interviews) with twelve European retailers from different trade sectors. To analyze the interviews, MAXQDA and MS EXCEL were used. Interviews were also conducted with European logistics service providers as market experts and potential operators of UFCs.
Findings: The results of the study reflect the different perceptions of UFCs among retailers. The extent to which UFCs are expected to play a role in future retail varies across interview partners: while some stated a positive impact and a high relevance of this concept in the near future, others expect no significant impact of UFCs and are not planning to invest into this concept in the next few years.
Originality: The present results show an overview of the expectations and perceptions of European retailers regarding UFCs. To our knowledge, this is the first empirical survey to address this topic.
Methodology: Based on a literature review, a questionnaire was developed for the empirical survey (semi-structured interviews) with twelve European retailers from different trade sectors. To analyze the interviews, MAXQDA and MS EXCEL were used. Interviews were also conducted with European logistics service providers as market experts and potential operators of UFCs.
Findings: The results of the study reflect the different perceptions of UFCs among retailers. The extent to which UFCs are expected to play a role in future retail varies across interview partners: while some stated a positive impact and a high relevance of this concept in the near future, others expect no significant impact of UFCs and are not planning to invest into this concept in the next few years.
Originality: The present results show an overview of the expectations and perceptions of European retailers regarding UFCs. To our knowledge, this is the first empirical survey to address this topic.
Subjects
City Logistics
DDC Class
330: Wirtschaft
Publication version
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Kellermayr-Scheucher et al. (2021) - Urban Fulfillment Centers – Perceptions and Expectations from Retailers.pdf
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