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Title: Sustainable urban logistics concepts : a collaborative design approach considering stakeholder perspectives
Language: English
Authors: Teschendorf, Robert 
Engelhardt, Maximilian 
Malzahn, Birte 
Husemann, Markus 
Butz, Christian 
Seeck, Stephan 
Editor: Kersten, Wolfgang  
Jahn, Carlos  
Blecker, Thorsten 
Ringle, Christian M.  
Keywords: City Logistics
Issue Date: Sep-2022
Publisher: epubli
Source: Hamburg International Conference of Logistics (HICL) 33: 798-822 (2022)
Abstract (english): 
Purpose: Goods flows in cities increase due to urbanization and growing e-commerce. Deliveries become more fragmented and more difficult to consolidate and control. This leads to an ever-increasing strain on urban infrastructure and logistics systems. With our work, we aim to design a stakeholder-oriented urban logistics concept to improve sustainability and relieve urban infrastructure.
Methodology: We chose a design thinking approach augmented by proven scientific methods. First, we analyzed the requirements of urban logistics stakeholders by conducting both a literature review and twenty-one qualitative interviews. Second, we carried out ideation workshops with different stakeholder groups to elaborate new solutions for urban goods flows.
Findings: The findings offer deep insights into urban logistics stakeholders’ challenges, requirements and wishes and outline a clear point of reference for the development of sustainable urban logistics concepts. The results show stakeholders’ strong focus on consolidation, on intermodal transport and on a better connectivity between relevant IT applications as well as a strong interest in autonomous transportation systems.
Originality: The work evaluates innovative urban logistics concepts empirically that have not yet been developed, designed or further investigated in this combination before. Thus, numerous opportunities for further work using modelling, simulation or field-testing are offered.
Conference: Hamburg International Conference of Logistics (HICL) 2022 
DOI: 10.15480/882.4698
ISBN: 978-3-756541-95-9
ISSN: 2365-5070
Document Type: Chapter/Article (Proceedings)
Peer Reviewed: Yes
License: CC BY-SA 4.0 (Attribution-ShareAlike 4.0) CC BY-SA 4.0 (Attribution-ShareAlike 4.0)
Part of Series: Proceedings of the Hamburg International Conference of Logistics (HICL) 
Volume number: 33
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