Please use this identifier to cite or link to this item:
https://doi.org/10.15480/882.1527
| Publisher DOI: | 10.1108/02656711011014302 | Title: | The effect of quality management on the service quality and business success of logistics service providers | Language: | English | Authors: | Kersten, Wolfgang Koch, Jan |
Keywords: | Distribution management;Quality management;Customer services quality | Issue Date: | 2010 | Publisher: | Emerald | Source: | International Journal of Quality & Reliability Management 2 (27): 185-200 (2010) | Journal or Series Name: | International Journal of Quality & Reliability Management | Abstract (english): | The purpose of the paper is to analyse empirically the causal relationships between quality management, service quality and business success in German logistics companies. | URI: | http://tubdok.tub.tuhh.de/handle/11420/1530 | DOI: | 10.15480/882.1527 | ISSN: | 0265-671X | Institute: | Logistik und Unternehmensführung W-2 | Type: | (wissenschaftlicher) Artikel | Permission Note: | Dieser Beitrag ist mit Zustimmung des Rechteinhabers aufgrund einer (DFG geförderten) Allianz- bzw. Nationallizenz frei zugänglich. This publication is with permission of the rights owner freely accessible due to an Alliance licence and a national licence (funded by the DFG, German Research Foundation) respectively. |
| Appears in Collections: | Publications (tub.dok) |
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| File | Description | Size | Format | |
|---|---|---|---|---|
| 02656711011014302.pdf | Verlags-PDF | 265,86 kB | Adobe PDF |  View/Open |
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