Please use this identifier to cite or link to this item: https://doi.org/10.15480/882.1527
Fulltext available Open Access
Publisher DOI: 10.1108/02656711011014302
Title: The effect of quality management on the service quality and business success of logistics service providers
Language: English
Authors: Kersten, Wolfgang  
Koch, Jan 
Keywords: Distribution management; Quality management; Customer services quality
Issue Date: 2010
Publisher: Emerald
Source: International Journal of Quality & Reliability Management 2 (27): 185-200 (2010)
Abstract (english): 
The purpose of the paper is to analyse empirically the causal relationships between quality management, service quality and business success in German logistics companies.
URI: http://tubdok.tub.tuhh.de/handle/11420/1530
DOI: 10.15480/882.1527
ISSN: 0265-671X
Journal: International Journal of Quality & Reliability Management 
Institute: Logistik und Unternehmensführung W-2 
Document Type: Article
Permission Note: Dieser Beitrag ist mit Zustimmung des Rechteinhabers aufgrund einer (DFG geförderten) Allianz- bzw. Nationallizenz frei zugänglich. This publication is with permission of the rights owner freely accessible due to an Alliance licence and a national licence (funded by the DFG, German Research Foundation) respectively.
License: In Copyright In Copyright
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