The effect of quality management on the service quality and business success of logistics service providers

Please use this identifier to cite or link to this item: https://doi.org/10.15480/882.1527

Publisher DOI:	10.1108/02656711011014302
Title:	The effect of quality management on the service quality and business success of logistics service providers
Language:	English
Authors:	Kersten, Wolfgang Koch, Jan
Keywords:	Distribution management;Quality management;Customer services quality
Issue Date:	2010
Publisher:	Emerald
Source:	International Journal of Quality & Reliability Management 2 (27): 185-200 (2010)
Journal or Series Name:	International Journal of Quality & Reliability Management
Abstract (english):	The purpose of the paper is to analyse empirically the causal relationships between quality management, service quality and business success in German logistics companies.
URI:	http://tubdok.tub.tuhh.de/handle/11420/1530
DOI:	10.15480/882.1527
ISSN:	0265-671X
Institute:	Logistik und Unternehmensführung W-2
Type:	(wissenschaftlicher) Artikel
Permission Note:	Dieser Beitrag ist mit Zustimmung des Rechteinhabers aufgrund einer (DFG geförderten) Allianz- bzw. Nationallizenz frei zugänglich. This publication is with permission of the rights owner freely accessible due to an Alliance licence and a national licence (funded by the DFG, German Research Foundation) respectively.
License:	In Copyright
Appears in Collections:	Publications with fulltext

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