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The effect of quality management on the service quality and business success of logistics service providers
Citation Link: https://doi.org/10.15480/882.1527
Publikationstyp
Journal Article
Date Issued
2010
Sprache
English
Author(s)
TORE-DOI
Volume
27
Issue
2
Start Page
185
End Page
200
Citation
International Journal of Quality & Reliability Management 2 (27): 185-200 (2010)
Publisher DOI
Scopus ID
Publisher
Emerald
The purpose of the paper is to analyse empirically the causal relationships between quality management, service quality and business success in German logistics companies.
Subjects
Distribution management
Quality management
Customer services quality
DDC Class
330: Wirtschaft
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