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Title: A procedural model for exoskeleton implementation in intralogistics
Language: English
Authors: Feldmann, Carsten 
Kaupe, Victor 
Lucas, Martin 
Editor: Kersten, Wolfgang 
Blecker, Thorsten 
Ringle, Christian M.  
Keywords: Logistics;Industry 4.0;Digitalization;Innovation;Supply Chain Management;Artificial Intelligence;Data Science
Issue Date: 23-Sep-2020
Publisher: epubli
Source: Hamburg International Conference of Logistics (HICL) 29 : 113-151 (2020)
Part of Series: Proceedings of the Hamburg International Conference of Logistics (HICL) 
Volume number: 29
Abstract (english): 
Purpose: Exoskeletons are robotic devices worn on the human body which mechan-ically support the operator’s muscle skeleton. This study answers the following re-search question: Given insights drawn from a comprehensive literature analysis and two case studies which concern success factors for deployment projects, how can a systematic procedural model be used to support exoskeleton implementations in in-tralogistics? Methodology: This study follows the design-science research process developed by Peffers et al. (2006). The research gap was identified based on a systematic and com-prehensive review of literature which reflects the current state of research. Insights gained via this process were compared with empirical data from pilot installations at two case companies: a Swedish market leader in the furniture industry and a leading German coatings manufacturer. Findings: A procedural model was designed to systematically consider success fac-tors for an implementation which involves (1) workplace context; (2) human context and exoskeleton selection; (3) economic context; (4) pilot testing, evaluation, and maintenance; (5) deployment and training; and (6) go-live and support. It addresses technical, commercial, and social domains. The latter is critical to success, as it en-sures staff acceptance. Originality: Exoskeletons can contribute to solving challenges such as demographic transitions and skills shortages in logistics. The procedural model closes a research gap from a scientific perspective and enables practitioners to exploit the potentials of successful exoskeleton introduction. Case studies in two different branches en-sure practical relevance and significantly expand the state of research regarding the efficient achievement of implementation goals.
Conference: Hamburg International Conference of Logistics (HICL) 2020 
DOI: 10.15480/882.3113
ISBN: 978-3-753123-46-2
ISSN: 2365-5070
Document Type: Chapter/Article (Proceedings)
License: CC BY-SA 4.0 (Attribution-ShareAlike 4.0) CC BY-SA 4.0 (Attribution-ShareAlike 4.0)
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