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Item type:Publication, Access status: with files , Involving key stakeholders in the circular economy: insights from a regional sustainability transition project in northern GermanyImplementing the circular economy in rural regions has been proposed as a solution for the sustainability transition required for sustainable development. Prior research has provided initial insights into stakeholder involvement in regional sustainability transitions, but further scientific evidence on the role of stakeholders during implementation is needed. The aim of this paper is to shed light on the development of regional sustainability using real-life examples. The focus of the analysis is on the involvement and roles of stakeholders as important actors in circular economy innovation processes in regions. The study uses a case study design to investigate two northern German regions. The results provide organisational drivers that can be orchestrated by local authorities. The paper contributes to both scientific literature and practice by adding specific findings for rural regions and for different stakeholder types in innovation processes, and it provides practical guidelines for the key actors involved in regional-level circular economy transitions.Publicationtype: Journal Article13 12 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Access status: with files , Developing a measurement for corporate environmental sustainability in relation to the UN Sustainable development goalsDespite extensive research on business contribution to the Sustainable Development Goals (SDGs) and environmental sustainability, the conceptualization, operationalization and empirical evaluation of these constructs remain challenging. This study aims to develop a cross-SDG measurement instrument for corporate environmental sustainability evaluation which is conceptually based on the United Nations (UN) SDGs implementation at the organizational level with a focus on the environmental dimension. By adopting a stakeholder-oriented approach, the instrument is designed to assess employee perceptions of the environmental sustainability in the organization. The measurement instrument is validated on five independent samples consisting of 348 responses in total, with 199 responses from manufacturing and 149 from service organizations. By employing data reduction techniques and Partial Least Squares Structural Equation Modeling (PLS-SEM) as a two-step measurement evaluation process, the paper performs robust measurement validity testing. Combining exploratory and confirmatory procedures the study validates a perceived corporate environmental sustainability measurement as a rigorous, multidimensional instrument adapted for manufacturing and service organizations. Thus, it contributes to the scholarship by providing an instrument for management and sustainability scholars to assess UN SDG implementation in organizations from the environmental sustainability perspective. This study has important practical implications by providing organizations the measurement instrument to benchmark and strategically improve their environmental positioning based on the perceptions of their employees as internal stakeholders.Publicationtype: Journal Article15 10 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Access status: without files , Innovative responses to copycats: insights from China's restaurant industryThis study delves into a pressing issue in the restaurant industry: the challenge of catering copycats, which are unauthorized imitations of menu items and services that can lead to lost market share and hinder innovation. Focusing on Chinese restaurants, it employs multi-wave surveys and analyzes 929 responses to investigate the impact of copycat threats on innovation. The study reveals both linear and nonlinear effects of these threats, highlighting the role of customer and supplier co-creation as mediators. It underscores the importance of understanding how different types of restaurants vary in their innovative responses to imitation. The research enriches the behavior of the firm theory by demonstrating how restaurants can proactively drive innovation in the face of imitation. It extends the applicability of value co-creation theory, illustrating the role of interactions with suppliers and customers in shaping innovative strategies, thereby enhancing dynamic capabilities to adapt to market demands and changes.Publicationtype: Journal Article16 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Access status: without files , How born-sustainable and sustainability-driven companies contribute to the SDGSThe principal values and drivers of born-sustainable companies are built into the core of their business models and are crucial to achieve some of the critical SDGs. In this chapter, we analyze how born-sustainable and sustainability-driven companies present themselves, including how they have built their businesses, by focusing on their core sustainability values. These components offer guidance for companies that need to develop their business models to become more sustainable in alignment with the SDGs. We apply a case study methodology to assess companies from the clothes and apparel, cosmetics, and food industries and use secondary data. Based on our findings, we present a conceptual model of how these case companies build their business models on a sustainable foundation that promotes key SDGs. This helps build more sustainable business and practices, which will help ensure overall well-being in the society and have a positive impact on the natural environment.Publicationtype: Book Part16 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Access status: with files , Consumers' purchase behavior of Cradle to Cradle Certified® products—The role of trust and supply chain transparency(Wiley, 2024-08-15); ; ; ; Consumers' trust in eco-labels is declining due to the growing number of different kinds of eco-labels that can be uncertified and related to greenwashing. This paper argues that providing more transparency regarding green supply chains (GSCs) through eco-labels (such as Cradle to Cradle Certified®) is critical for creating trust and convincing consumers to buy eco-products over conventional ones. Building on previous literature related to sustainable consumption behavior, green purchasing behavior, Cradle to Cradle certification and GSC management, we develop and test a conceptual model to empirically investigate the links between consumers' trust in eco-product labels and GSC perceptions in influencing green purchase behavior (GPB) in the case of eco-friendly fast-moving consumer goods (FMCGs). By studying a sample of 276 German consumers and applying structural equation modeling, we find that the trust in eco-product labels and positive perceptions of GSCs are important drivers of GPB. Our research contributes by expanding the knowledge on the factors influencing the acceptance of eco-products, highlighting the importance of supply chain transparency and trust in GSCs among consumers. We discuss theoretical implications for green product innovation and marketing including eco-product labeling based on transparent GSCs.Publicationtype: Journal Article12 35 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Access status: without files , From Managing Tensions to Managing Thresholds: Microfoundations of Unfolding Hybrid Ambidexterity(Academy of Management, 2024-08); ; Ambidexterity is a highly tension-filled strategic concern that attempts to combine the fundamentally divergent logics of exploration and exploitation. While the present research is concerned with the management of these tensions, little consideration is given to effects that result from this unfolding process over time and are manifested in critical thresholds. In our study, we reveal the pivotal role of handling these thresholds for the direction in which ambi-dexterity processes develop. We build on a six-month ethnographic study of a company in the European energy market (EnergyCo) to investigate the process of building an incubator (IncuCo). We show changes between a phase of more control that promotes integration and inhibits progress and a phase of driving ambidexterity towards acceleration that promotes differentiation and creates counter-movements. Highlighting the within-phase tensions and between-phase thresholds, we contribute to research on the microfoundations of hybrid ambidexterity by highlighting the role of thresholds to manage the complex dynamics underlying hybrid ambidexterity and the multiple interests of actors, which we theorize as double faces of ambidexterity.Publicationtype: Journal Article32 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Access status: with files , Why we need employees back at the office : the effect of workplace design on creativity in organizationsWith the ongoing changes in the work environment, specifically turning from fulltime to no time at the office and nowadays pending somewhere in between, there is a need for decision makers to redefine their expectations of a day at the office. Previously, organizations worldwide focussed on creating workplaces that foster interaction and collaboration to enhance knowledge exchange and communication. Both are among the main drivers for stimulating creativity at the workplace, leading to increased innovation activities. Since offices are dramatically changing from lean, work-focused, and hierarchical workstations into employee-oriented, creativity-enhancing spaces with playground artefacts, the need for quantitative research on the effects of workplace design on creativity seems evident for researchers and practitioners. Although prior research has attempted to describe the physical work environment and its impact on creativity, empirical evidence is still lacking on what concrete attributes of a workplace employees perceive as inspiring. We therefore contribute to the existent body of knowledge by establishing a definition for inspiring physical workplaces as perceived by employees in times of digitalization and provide a conceptual model analysing the effects between workplace design, internal knowledge exchange, and creative problem-solving capacity. We assess our survey data with partial least squares structural equation modelling and provide first empirical evidence that our proposed formative index supports the common research agenda within the context of workplace design, and further, that aspects of workplace design not only enhance creative problem-solving capacity as an important dimension of creativity itself, but that this relationship is also partially mediated by internal knowledge exchange.Publicationtype: Journal Article18 341 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Access status: with files , Does culture matter? Corporate reputation and sustainable satisfaction in the Chinese and German banking sectorCorporate reputation is important for all types of banks across the world, despite these countries differing culturally. Building on an extended corporate reputation model, we identify the key drivers of customer-based reputation and sustainable customer satisfaction in two culturally different countries, namely China and Germany. We also consider two reputation dimensions—perceived competence and likeability—and their effects on the target construct. Empirical data from 625 German and 734 Chinese commercial bank customers allow us to estimate the corporate reputation model with the partial least squares structural equation modeling (PLS-SEM) method, and by substantiating the relationships by means of a necessary condition analysis (NCA) and a predictive power analysis. By comparing the two countries’ results, we identify their cultural differences. Overall, we confirm the model’s relevance for the two cultures, finding that banks’ perceived attractiveness is the most important driver of both cultures’ customer-perceived bank reputation. By means of an importance-performance map analysis, we identify a large overlap between the two cultures’ set of important constructs, likeability’s much greater importance in Germany, and the perceived quality construct’s relevance in both countries. We contribute to research and scientific knowledge about corporate reputation models by identifying the similarities in and differences between two countries’ markets with respect to the banking sector, all of which have implications for international banks’ management.Publicationtype: Journal ArticleScopus© Citations 4 53 117 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Access status: with files , Capabilities for circular economy innovation: Factors leading to product/service innovations in the construction and manufacturing industries(Elsevier, 2024-01); ; ; ; As companies in the manufacturing and construction industries strive to meet the EU circular economy (CE) targets, they need to develop new capabilities to implement CE activities that can positively influence their product/service innovations. However, companies in both industries, and beyond, still struggle to develop internal capabilities to innovate products and services that would help them in implementing CE principles and move towards the CE. The objective of this research is to analyze the types of innovation capabilities that are needed to enable CE implementation and achieve product/service innovations in two different industrial sectors. Prior research has focused on innovating and implementing circular business models and elaborated less on the innovation capability types. We collected survey data in December 2021–January 2022 that consists of responses from companies operating in Germany (n = 177), including employees in manufacturing (n = 87) and construction companies (n = 90). The results from the partial least squares structural equation modeling (PLS-SEM) based on measurement models from the literature indicate that employees in both sectors overall perceive higher levels of CE implementation capability as important for the company's product/service innovations. Furthermore, the results reveal differences in the way CE innovation capability and IT resource orchestration capability influence CE implementation and product/service innovations in the two sectors. Our study offers theoretical implications on how dynamic capabilities are associated with CE innovations and how they influence companies' product/service innovations based on empirical evidence from two industrial sectors. Those capabilities that are crucial for circular product/service innovations need to be associated with CE implementation capabilities. The results further advise practitioners in the development of CE innovation and CE implementation capabilities and how they are linked to IT resource orchestration capability and provide evidence on their relevance to creating product/service innovations.Publicationtype: Journal ArticleScopus© Citations 2 19 126 - Some of the metrics are blocked by yourconsent settings
Item type:Publication, Access status: without files , Pandemic-oriented customer mistreatment, service sabotage and service performance: a self-presentation perspectivePurpose In this study, the authors develop a path model and investigate the effect of pandemic-oriented customer mistreatment on service sabotage through the lens of self-presentation theory. Moreover, the authors question the role of service climate as a moderator of the relationship between service sabotage and service performance. Design/methodology/approach Data were collected via a survey of 165 F&B frontline employees in restaurants in Iran. The hypotheses are examined using confirmatory factor analysis, structural equation modeling and ordinary least squares regression. Findings The findings reveal that POCM has a substantial and positive effect on service sabotage, and service climate mitigates the effect of service sabotage on service performance. Practical implications The study introduces and conceptually defines the term POCM. Furthermore, the authors apply the self-presentation theory as the overarching theory to explain underlying conditions in customer mistreatment and service sabotage. Moreover, although prior literature has described the saboteur–customer relationship as a one-line interaction, this study contributes to employee sabotage as a multi-linear transaction. Originality/value In this study, the authors identify new perspectives on the dark side of hospitality services in crises, such as the COVID-19 pandemic. The authors argue that pandemic-induced changes are essential not simply because they change customers’ moods and lower their patience threshold, but they further provoke ostentatious behaviors in saboteur–customer relations. These findings shed new light on the literature and provide managerial implications for enhancing hospitality performance.Publicationtype: Journal Article11